All data transmitted between your device and mob77's servers is protected by 256-bit SSL encryption — the same security standard used by leading banking institutions.
Your personal data is stored on servers protected by multi-layered firewalls and accessed only by staff with specific authorisation.
As a mob77 member, you have the right to access, correct, or request deletion of your personal data at any time through our support channels.
Mob77 has never and will never sell your personal data to any third party for marketing or any other commercial purpose.
Have questions about your privacy? Contact our team:
Welcome to the mob77 Privacy Policy. This document explains in detail how the mob77 platform handles your personal information — from the moment you first browse our website to every transaction you make as a registered member.
Mob77 takes your privacy extremely seriously. We understand that your trust is our most valuable asset, and data protection is not merely a legal obligation — it is our moral responsibility to every user who has chosen mob77 as their entertainment platform.
This Privacy Policy applies to all services offered by mob77, including the main website, mobile app, online games, financial transactions, and all communication channels between you and our team. By using any part of the mob77 platform, you acknowledge that you have read, understood, and agreed to the terms set out here.
Important Note: This Privacy Policy is to be read alongside Terms and Conditions mob77. In the event of any conflict between the two documents, the Terms and Conditions shall serve as the definitive reference.
Mob77 only collects data that is strictly necessary to operate the platform safely, process financial transactions, and comply with applicable legal requirements. We do not collect excessive or irrelevant information.
| Data Categories | Examples of Information | Collection Methods |
|---|---|---|
| Personal Identity | Full name, date of birth, identity card / passport number | Registration form, KYC process |
| Contact Information | Email address, phone number | Account registration, profile updates |
| Financial Data | Bank account number, bank name, deposit / withdrawal records | Transaction processing, financial KYC |
| Technical Data | IP address, device type, web browser, operating system | Automated system logs |
| Usage Data | Wagering history, games played, active session duration | Automated platform system |
| Location Data | Country and region based on IP address | Automated detection |
Sensitive Data
Mob77 does not collect sensitive data such as health information, religious beliefs, sexual orientation, or political views. Should you voluntarily disclose any sensitive information while communicating with our support team, that information will be treated with the highest level of protection and used solely to resolve the relevant issue.
Every piece of data we collect has a clear and legitimate purpose. mob77 does not use your data for purposes unrelated to platform operations or compliance requirements without your consent.
Legal Basis: All data processing at mob77 is carried out on a valid legal basis — whether your explicit consent, contractual necessity, legal obligation, or mob77's legitimate interest in operating a safe and fair platform.
Mob77 does not sell, rent, or disclose your personal data to third parties for marketing purposes. However, in the course of platform operations, there are limited situations where we need to share certain information with the following parties:
Trusted Service Providers
Mob77 partners with carefully selected third-party service providers to handle specific functions, including payment processors (FPX, Touch 'n Go, GrabPay, Boost), KYC verification service providers, customer support platforms, and platform analytics services. All these providers are bound by strict data protection agreements and are only permitted to use your data for the specified purposes.
Authorities & Legal Requirements
Mob77 may disclose user information to relevant authorities when required by law, court order, or direction from a legitimate regulatory body. This includes investigations related to money laundering, fraud, or other criminal activities involving our platform.
Business Transfer
In the event of any merger, acquisition, or transfer of mob77's business assets, user data may be transferred as part of those business assets. You will be notified in advance before your data becomes subject to a different privacy policy.
mob77 Guarantee: In all of the data sharing situations above, mob77 only discloses information that is strictly necessary for the stated purpose — the principle of minimum data disclosure consistently practised by us.
Protecting your personal data at mob77 is no empty promise — it is an ongoing investment in cutting-edge security infrastructure. We implement comprehensive technical and organisational measures to prevent unauthorised access, loss, destruction, or disclosure of your data.
Shared Responsibility: While mob77 takes all reasonable steps to protect your data, digital security is a shared responsibility. Ensure your account password is strong, unique, and not shared with anyone. Enable two-factor authentication (2FA) where available for an added layer of security.
Mob77 uses cookies and similar tracking technologies to enhance your experience on our platform, ensure essential functions run smoothly, and understand how users interact with our services.
| Cookie Type | Purpose | Status |
|---|---|---|
| Essential Cookies | Maintaining login sessions, security verification, and core platform functionality | |
| Performance Cookies | Measuring page load speed and identifying technical errors | |
| Analytics Cookies | Understanding aggregate user navigation patterns without identifying individuals | |
| Preference Cookies | Saving your language settings, display format, and personal preferences |
Managing Your Cookies
You can manage your cookie settings through your web browser at any time. Please note that disabling essential cookies may affect the functionality of the mob77 platform — you may be unable to log in or complete transactions normally. Analytics and performance cookies can be disabled without affecting core platform use.
As a mob77 platform user, you have clearly defined rights regarding your personal data. mob77 fully respects these rights and provides easy channels for you to exercise them.
You have the right to request a copy of the personal data we hold about you at any time.
If any of your data is inaccurate or outdated, you have the right to request immediate correction.
You may request deletion of your data, subject to applicable legal retention obligations.
You have the right to object to the processing of your data for direct marketing purposes at any time.
You may request your data in a structured, machine-readable format for transfer to another platform.
In certain circumstances, you may request a restriction on data processing while your query is being investigated.
How to Exercise Your Rights: Submit a written request to the mob77 support team via email at [email protected] or through the in-platform live chat. We will process your request within 30 business days and may require identity verification before proceeding with any data-related request.
Mob77 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or to comply with applicable legal obligations. Our retention policy is as follows:
Mob77 may contain links to third-party websites or services in certain contexts, such as links to game providers or payment processors. mob77 is not responsible for the privacy practices of those external websites or services.
We encourage you to read the privacy policy of every website you visit, especially those that collect your personal information. The presence of links to external websites on the mob77 platform does not mean we endorse or guarantee the privacy practices of those websites.
Game Providers: Games available on the mob77 platform are provided by selected third-party software providers. These providers may process certain technical data (such as game results and wagering) to operate the games. All providers are bound by strict data protection agreements with mob77.
Mob77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology used, legal requirements, or other legitimate operational reasons. We are committed to informing you of any material changes.
We encourage you to review this page periodically so you are always informed about how mob77 protects your privacy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how mob77 handles your personal data, our team is ready to assist.
For requests involving data rights such as access, correction, or deletion, please include your registered full name, account number, and a brief description of your request. Identity verification may be required before we can process the request.
Official Complaints: If you are not satisfied with how mob77 has handled your privacy complaint, you have the right to refer the matter to the relevant regulatory authority in Malaysia. mob77 will cooperate fully in any official investigation conducted.
More than just a written policy — mob77 invests in real security infrastructure to ensure your data is protected at all times.
Mob77 servers are hosted in high-grade data centres with physical access controls, DDoS protection, and automated backup systems. Your data is never stored in unsecured or untrusted locations.
Your mob77 account is protected with two-factor authentication (2FA) to ensure only you can access your account, even if your password is compromised.
Mob77 undergoes regular internal and external security audits. Audit findings are used to continuously improve data protection systems — not merely to check compliance boxes.
Identity documents you upload during the KYC process are transmitted through encrypted channels and stored in an environment isolated from the platform's main systems for maximum protection.
The mob77 app for Android and iOS is built with additional security layers, including root/jailbreak detection, local data encryption, and real-time app integrity monitoring.
Every mob77 team member with access to user data is required to undergo regular data protection training. A culture of privacy starts from within the organisation itself.